1. Introduction

This Privacy Policy outlines how Aspirants Hub, a brand operated by Globalaspirant Solutions Pvt. Ltd., (hereinafter referred to as "Aspirants Hub", "we", "us", or "our") collects, uses, and protects your personal information when you use our digital platforms. This includes our website www.aspirantshub.in, mobile applications, email communications, and any other connected services or internet-enabled devices (collectively referred to as the “Platform” or “Services”).

By accessing or using our Services, you (“User”, “you”, “your”) agree to the terms set out in this Privacy Policy, which should be read in conjunction with our Terms of Use (hereinafter “Terms”). Any terms not defined in this document will carry the same meaning as provided in our Terms.

We are committed to safeguarding your privacy and ensuring transparency about how your data is collected and utilized. As our services grow or evolve, this Privacy Policy may be updated. We encourage you to review it regularly to stay informed about how your information is handled.

By continuing to use our Services, you agree to our collection, storage, and use of your personal information as described in this Policy.

2. Information We Collect from You

We may collect certain personal details from you when you interact with our Platform, whether through registering, creating a user account, purchasing test series or courses, participating in mock tests, or communicating with us via third-party platforms, applications, or other methods of contact.

2.1. Personal Information You Provide

When using Aspirants Hub, you may be required to share personally identifiable information, including but not limited to:

• Full name
• Date of birth
• Gender
• Demographic details
• Profile photographs
• Email address
• Mobile number and/or landline
• Residential or mailing address
• Payment card information (credit/debit card)
• Geographic location
• Details of your social media accounts (including contacts/friends)
• Exam preferences and study interests

2.2. Purpose of Collecting Your Data

We collect and process this data to:

• Verify and authenticate your identity as a user
• Administer and manage your user account
• Deliver educational content, updates, and changes related to services, terms, or policies
• Support internal business operations, such as invoicing, reporting, and analytics
• Develop new features, services, and offerings
• Send promotional emails, newsletters, discount codes, or special offers (only if you opt in)
• Comply with legal, judicial, or government requirements
• Improve the user experience across devices and platforms through data insights

2.3. Consent and Choice

By registering or interacting with our Platform, you expressly consent to share your personal information as described above. If you choose not to provide certain data, or later withdraw your consent, you may be unable to access some or all of our services.

Please note: If you choose not to share required information, Aspirants Hub is not obligated to provide full service functionality or user experience.

3. Information Collected Automatically

In addition to information you voluntarily provide, we and certain third-party partners may automatically gather data when you visit or interact with our Platform. This helps us understand how users engage with our services and allows us to improve performance, security, and personalization.

3.1. Log Data

Each time you visit our Platform, our servers may automatically log technical data from your browser or device. This may include:

• IP address
• Device ID and type
• Internet service provider details
• Browser type and version
• Operating system
• Screen resolution
• CPU and connection speed

This information helps us verify users, monitor usage trends, and optimize performance.

3.2. Mobile Device Data

When accessing the Platform via a mobile device, we may collect:

• Device model and manufacturer
• Operating system version
• Unique device identifiers
• Installed applications (where applicable)

This enables us to tailor the mobile experience and ensure device compatibility.

3.3. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your browsing experience. Cookies are small data files stored on your device that help us:

• Track site navigation behavior
• Remember user preferences
• Monitor content engagement (e.g., downloads, uploads, or shares)
• Interact with third-party platforms like social media

You may choose to disable cookies via your browser settings; however, this may affect certain functionalities of the Platform.

3.4. Web Beacons

We may use transparent image files (also known as web beacons or tracking pixels) in our emails to assess user engagement and interaction with our communication efforts. This helps us improve the relevance and performance of our email campaigns.

3.5. Mobile Analytics

Our mobile apps may use analytics tools to collect data on how users interact with the application. This includes:

• Frequency of app usage
• Features accessed
• App download source
• Device information
• Installed third-party applications (in some cases)

This data helps us understand user behavior and improve mobile performance.

3.6. Payment and Purchase Information

For access to premium services or features, you may be required to complete transactions through secure third-party payment gateways (such as PayU or PayTM). These platforms may collect your:

• Name and billing address
• Phone number and email
• Card or wallet details
• Net banking credentials

Please note: This payment information is handled exclusively by the respective payment gateways and is not stored or processed by Aspirants Hub. We are not liable for any data handling or breaches occurring on third-party payment systems.

3.7. Public Forums

If you post content or comments in publicly accessible areas of the Platform (e.g., forums, discussion threads, or review sections), that information becomes public. We advise caution before sharing any personally identifiable data in such areas.

3.8. General Disclaimer

The automatically collected information is used solely to enhance your experience, improve our services, conduct audits, and ensure platform security. This data is not used to directly identify individuals unless required by law.

3.9. Sensitive Personal Data

As per applicable law, data such as financial details, passwords, or government-issued identification collected during your usage of the Platform may be classified as “Sensitive Personal Data or Information (SPDI).” We treat this information with heightened security and care.

4. Links to Third-Party Websites

Our Platform may contain links that redirect you to external websites or services operated by third parties. These external sites are not governed by this Privacy Policy.

4.1 No Control Over Third-Party Practices

Once you leave our Platform and access any third-party site or service, the handling of your personal data will be subject to that party's privacy practices and terms. We do not have control over the content, security measures, or privacy standards of such external websites.

4.2 Your Responsibility

By clicking on third-party links or using integrated third-party services (e.g., payment gateways, social media plugins, analytics tools), you acknowledge and accept that any personal or sensitive data you provide to those services is done at your own discretion and risk.

4.3 Disclaimer

Aspirants Hub is not responsible or liable for:

• Data collection, storage, or misuse by third-party websites
• Any loss or damage arising from your use of third-party platforms
• Breaches or unauthorized disclosures that occur outside our infrastructure

We strongly recommend that you review the privacy policies of any third-party website or service you visit through links on our Platform before providing your information.

5. Sharing and Disclosure of Your Information

We value your privacy and take the confidentiality of your personal information seriously. As a general policy, we do not share, sell, rent, or disclose your personal data to third parties without your explicit consent. However, in certain limited and lawful circumstances, your information may be shared as described below:

6. Accessing and Updating Your Personal Information

We are committed to ensuring that you have full control over your personal information. As a user of our platform, you have the right to access, correct, update, or request deletion of your personal data, subject to legal and operational requirements.

7. Security of Information Collected

We take the protection of your personal information very seriously. To safeguard your data against unauthorized access, misuse, or accidental loss, we implement a range of technical and organizational security measures.

8. Updates and Changes

We reserve the right to modify or update this Privacy Policy and our Terms of Use at any time. Any changes will take effect immediately upon being posted on our website or platform.

We encourage you to review this Policy regularly to stay informed about how we protect your information. Continued use of our services after any updates constitutes your acceptance of those changes.

When significant updates occur, we may also notify you through email or other communication channels to ensure you are aware of the latest policy version.

9. Grievance Redressal Mechanism

If you have any concerns, complaints, or questions related to the use, processing, or disclosure of your personal information, or if you believe there has been a violation of these terms, you may contact our designated grievance officer.

Please send your written grievances or concerns by email or postal mail to the following contact:

Grievance Redressal Officer
Name: Gautam Arya
Email: info@aspirantshub.in
Address: Building No-90, Sector – 44, Gurugram, Haryana – 122003

When submitting a complaint, please provide:

• A clear identification of the information involved
• Whether the information is personal or sensitive personal data
• Your contact details, including phone number or email
• A detailed description of your concern or complaint
• A declaration, made under penalty of perjury, confirming that the information provided is accurate and that you have authority to act on behalf of the affected party

Upon receiving your complaint, the Company may reach out to you for further information or clarification to resolve the issue effectively.

Please note, we can only process grievances addressed to the designated officer at the provided contact details. Complaints sent elsewhere may not receive a response.

For any questions or suggestions about this Privacy Policy, feel free to contact us at the above email address.